Q: What’s the benefit to using Supra Endura Professional paper?
A: Supra Endura Paper offers moderate contrast with natural/pleasing flesh tones and saturated colors. SUPRA ENDURA Digital Paper offers expanded color gamut and excellent flesh-tone reproduction. In terms of image performance, your photos shouldn’t fade and should retain their best qualities for many years, Kodak’s latest estimates suggest that Supra Endura paper will last over 100 years in typical home display and over 200 years in dark storage. This is archival quality that can’t be achieved with home printing.

Q: How can I pay for my order?
A: We accept Visa and MasterCard.

Q: What happens if we make a mistake?
A: If we missed an item in your order or printed the wrong item, please email custservice@canadianphotocolour.com. Include in your email your Order number along with a brief description of the problem. We’ll reprint your order and mail it back to you at our expense. We are not responsible for poor quality resulting from the use of a low-resolution image for your order.

Q: What is encryption and do I need it? How safe is my credit card?
A: Encryption is the process of encoding information in a way that only the person (or computer) with the key can decode it. Encryption takes what you enter at your computer keyboard and scrambles these characters into bits of code before transmission. The bits are securely transmitted and deciphered when we receive them. To ensure your
confidential information is secure, we work with your browser's built-in 128-bit encryption.

Q: What should I do if my credit card number doesn’t work?
A: Check that you are entering the correct credit card number and expiration date. If you’’re still having trouble, e-mail us to explain your problem. Please let us know if you receive any error messages.

Q: What happens to my images when I send an order?
A: When you send your order, copies of your images are sent to our servers. Your images are kept for 10 days and are then deleted.