Q: Should I resize my images smaller if they are bigger than “good”?
A: No. Our Order system will automatically take care of resizing and make the best print possible from your file.

Q: Which file formats can I use?
A: We are able to accept RGB jpegs and Tiff files, which are 8-bit per channel images. Please make sure that there are no extra channels or layers or paths in your images, or they will give you really weird (probably unusable) coloured prints. We don’t print from RAW files, which are 16-bit per channel images. If you shoot RAW chances are that you have either the RAW converter that came with your camera, or PhotoShop (CS2 or CS3) or Adobe Lightroom (same RAW conversion engine as in PhotoShop) or Apple Aperture. We suggest converting the files to high level jpegs.

Q: What are RGB and CMYK?
A: These are color modes that define how your image is built. RGB breaks your image down to 3 channels: Red, Green and Blue. RGB is geared towards continuous tone printing (photographic) which results in a superior image. CMYK breaks your image into 4 channels: Cyan Magenta Yellow and Black, and is geared to separations and 4-colour printing where dot patterns are used to approximate colours. CMYK is used for newspaper printing and catalogs and brochures.

Q: What’s the difference between using jpegs and Tiffs?
A: The difference comes down to size of your image (and upload time). Jpegs are compressed and Tiffs aren’t. For example, a file from a 10.1MP camera would be 28.8MB large as a Tiff, but only 3 to 4MB large as a jpeg (with level 12 compression). A Tiff may take up to 10 times the upload time of a jpeg. So how does that affect the quality of the image? It really doesn’t - if you use high level (12) compression and newer versions of Adobe PhotoShop (CS or CS2 or CS3). With each new version, they have made the compression work better. If you have an older version, such as 5 or 6, jpegs won't save as well. Keep your original files backed up to good quality CDs/DVDs and avoid resaving your jpegs 10 times or more.

Q: What photo paper surfaces are available?
A: Our usual surface for printing is Kodak Supra Endura E (fine lustre). We provide an option to print on F (glossy) paper as well.